Customer Care

Terms & Conditions

Effective Date: September 8, 2026

Last Updated: September 8, 2026

Welcome to Reach N Bridge (“Company,” “we,” “our,” or “us”). By accessing our website, submitting service requests, or using our platform to connect with service providers, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Platform Overview & Scope of Service

Reach N Bridge operates strictly as an intermediary/matchmaking platform that connects customers (“Users”) with independent third-party service providers (“Providers”) offering travel, accommodation, transportation, Umrah/Hajj assistance, and custom experience services (e.g., the Hijrah Ride) in Saudi Arabia.

  • Non-Direct Provider Disclaimer: Reach N Bridge does not directly provide travel bookings, hotel accommodations, transportation, or pilgrimage services. The specific services requested are fulfilled directly by the connected third-party Providers.

  • Role: Our responsibility is limited to reviewing your request and facilitating the initial connection between you and relevant Providers.

2. Request Submission and User Responsibilities

When submitting a request or consultation form on Reach N Bridge:

  • You agree to provide accurate, current, and complete personal and travel information (including full name, phone number, email, and travel requirements).

  • You understand that submitting a request does not guarantee availability, pricing, or immediate confirmation of services.

  • You are responsible for verifying all deal terms, service inclusions, credentials, and legal requirements directly with the connected Provider before making any payments or commitments.

3. Contracts and Payments with Third-Party Providers

  • Direct Agreements: Any service contract, booking, transaction, or financial agreement is formed exclusively between you (the User) and the third-party Provider.

  • Financial Responsibility: Reach N Bridge is not a party to any agreement you enter into with a Provider, nor do we handle direct service delivery unless explicitly stated. Reach N Bridge accepts no liability for payment disputes, cancellations, or service failures arising from your agreement with a Provider.

4. Pilgrimage and Event Disclaimers (Umrah, Hajj & Special Trips)

  • Users booking pilgrimage assistance or specialized tours (such as the Makkah to Madinah Hijrah Ride) must independently ensure compliance with official Saudi Ministry of Hajj & Umrah guidelines, visa requirements, health regulations, and entry permits.

  • Reach N Bridge is not responsible for visa rejections, government-mandated itinerary modifications, or travel delays beyond our direct control.

5. Intellectual Property

All original website content, branding, logos, text, and media displayed on the Reach N Bridge platform belong exclusively to Reach N Bridge or its content licensors. You may not reproduce, distribute, or modify any content without prior written permission.

6. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Reach N Bridge, its directors (including Zain Al-Asad), employees, or partners shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your interactions with third-party Providers.

  • We make no warranties regarding the accuracy, completeness, or reliability of services offered by connected third-party Providers.

7. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the platform after changes are posted constitutes acceptance of the modified terms.

8. Governing Law & Contact Information

These Terms & Conditions are governed by and construed in accordance with the laws of Bangladesh, without regard to conflict of law principles.

If you have questions regarding these Terms & Conditions, please contact us at:

  • Email: info@reachnbridge.com

  • Phone: +880 1234 567 890